Information

Welcome to the FAQ page for Rima's Crafts! Here you'll find answers to some of the most common questions we receive about our handmade clothes, accessories, and home décor. We hope this helps you feel confident in choosing a unique, handcrafted item. If you have a question that isn't answered here, please don't hesitate to contact us.

Frequently asked questions

We understand you might have questions about our unique, handcrafted items. Here are some of the most frequently asked questions we receive at Rima's Crafts. We're committed to providing clarity and ensuring you have a smooth and enjoyable shopping experience.

✂️ Are your items handmade?

Yes! Every item at Rima’s Crafts is lovingly handmade by Rima herself. From clothing and accessories to home décor pieces, each product is crafted with care, attention to detail, and high-quality materials. No mass production — just genuine handmade work.

🧵 Do you make everything yourself?

Absolutely. All items are handmade in Ireland, from start to finish. Because of this, no two pieces are exactly the same — which is part of the charm of handmade goods!

🇮🇪 Where are you based?

Rima’s Crafts is based in Navan, Co. Meath, Ireland, and proudly supports local and Irish-made craftsmanship.

📦 Do you ship within Ireland?

Yes, we ship nationwide across Ireland. Orders are carefully packaged to ensure they arrive safely and in perfect condition.

🌍 Do you offer international shipping?

International shipping may be available for selected items. If you’re outside Ireland and interested in ordering, please get in touch before purchasing so we can confirm shipping options and costs.

⏳ How long will my order take?

As many items are made to order, processing times may vary. Estimated turnaround times will be listed on each product page. Please allow extra time during busy periods or for custom pieces.

🎨 Can I request custom or personalised items?

Yes! Custom and personalised orders are welcome. If you have something specific in mind — colours, sizes, or designs — feel free to contact us before ordering to discuss your ideas.

🔄 Do you accept returns or exchanges?

Due to the handmade nature of our products:

Custom or personalised items are non-refundable
Ready-made items may be eligible for returns or exchanges within a specified time frame, provided they are unused and in original condition

Please contact us as soon as possible if there is an issue with your order.

🧼 How do I care for my handmade items?

Care instructions vary depending on the product and materials used. Where applicable, care details will be included with your order or listed on the product page to help keep your item looking its best.

💬 How can I contact you?

You can reach us via the contact form on the website or through our social media pages. We aim to reply as quickly as possible.

❤️ Why choose handmade?

By shopping with Rima’s Crafts, you’re supporting a small Irish business and choosing thoughtfully made, unique pieces created with passion — not factory-produced items.